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Travel Guide > Arriving in India


Arriving in India

Airport Information

Immigration

Baggage Claim

Customs

Airport Exit

Connecting Flights

 

Visitors to India generally fly into one of the Indian Gateways at Delhi, Mumbai (earlier known as Bombay), Chennai (earlier known as Madras) or Kolkata (earlier known as Calcutta). Checked-in baggage has to be claimed and Immigration and Customs formalities have to be completed at the international airport prior to taking domestic connections.


Airport Information

All the airports mentioned below have money exchange facilities, tourist information offices and hotel reservation services:

Delhi (DEL) Indira Gandhi International Airport

Mumbai (BOM) Chhatrapati Shivaji International Airport 

Kolkata Airport (CCU)

Chennai Airport (MAA)

Hyderabad Airport (HYD)


Delhi (DEL) Indira Gandhi International Airport

Address: International Airports Authority of India, 
              New Delhi - 110 037
              India

Location: The airport is located 23km (14 miles) south of Delhi

Country code: 91

Airport code: DEL

Number of terminals: 2

Telephone: (0)11 565 2011

Fax: (0)11 566 5444

E-mail:
apdigia@nde.vsnl.net.in

Website:
www.airportsindia.org.in

Time zone: GMT 5.5

Inter-terminal Transfer: The International Terminal is 5km (3 miles) away from the Domestic Terminal at Palam. A free Airport Authority air-conditioned courtesy coach provides a transfer service between the terminals every hour during the day and every half hour at night.For help and enquiries contact staff at counter no. 7 outside the customs hall in the International Terminal. Indian Airlines also operate a free coach for passengers who have Domestic or International flight connections.

Information Desk: There are three tourist information counters in Domestic Arrivals and one in International Arrivals. Counters are located in the baggage reclaim areas. A help desk is located in the Arrivals hall after customs control. There are also signsboards in the International and Domestic terminals to guide passengers.

Airport Facilities:

Money and communications:
Banks and bureau de change facilities are available 24 hours a day at the International Terminal and 0600-2000 at the Domestic Terminal. The airport has a post office in each terminal, as well as postboxes at prominent locations.

Food: There are snack bars and restaurants in Arrivals and Departures.

Shopping: There are duty-free shops in both the Arrivals and Departures lounges.

Other facilities: There is a pharmacy located in the International Terminal in Departures and medical units in both terminals, manned by a doctor 24-hours a day.

Facilities for the disabled: Physically accessible toilets as well as ambulift facilities for disabled travelers are available. There is a special parking area for disabled travelers.

Business Facilities: A Business Center is located in Terminal IA (Indian Airlines and Alliance Airlines Departures). Facilities include secretarial services, catering, photocopying and         telephones. The holders of credit cards issued by certain approved banks can use the business center for free.

Car Hire: Car hire is available from outside the customs halls at both Domestic and International Arrivals, however, there is no facility for hiring self-drive cars at the airport, as self-drive cars are not generally available in India.

Car Parking: Car parking is available at both terminals.

Public Transport:

Taxi:
There is a Delhi Traffic Police pre-paid taxi booth in the Arrivals area, which issues vouchers for travel to the city; retain the receipt until you reach your destination and then hand it to the driver. Although metered taxis are available outside the airport, it is far easier to pre-book at one of the many taxi counters in the Arrivals area.

Bus: Buses run from the airport to central Delhi every 25 minutes, 24 hours a day (journey time: approximately 50 minutes) and auto rickshaws are also available.

Shuttle: Delhi Transport Corporation runs green and yellow coaches and EATS run white/blue coaches 24 hours a day; both services depart from the International Terminal and travel via the Domestic Terminal stopping at New Delhi Railway Station.


Mumbai (BOM) Chhatrapati Shivaji International Airport 

Address: Chhatrapati Shivaji International Airport 
              Mumbai - 400 099
              India

Location: The Chhatrapati Shivaji International Airport terminals are spread over two different locations roughly 4km (2.5 miles) apart in the north of Mumbai. Chhatrapati Shivaji International Airport (Terminal II) is located at Sahar, approximately 30 km (19 miles) north of Mumbai. Terminal I, which deals with domestic flights only from IA and IB, is also confusingly named Chhatrapati Shivaji International Airport and is located at Santa Cruz 26km (16 miles) north of Mumbai.

Country code: 91

Airport code: BOM 

Number of terminals: 2

Telephone: (0)22-2836 6700

Fax: (0)22-2615 6202 or 2615 6031

E-mail: authapd@bom4.vsnl.net.in

Website: www.airportsindia.org.in

Time zone: GMT 5.5

Inter-terminal Transfer: Free airline coaches transfer passengers between the terminals.

Airport Facilities

Money and communications:
A telecommunications centre is located in Terminals IB and 2. There are also telephones, hotel reservation counters, money exchangers, ATMs and postal service.

Food: There are restaurants, snack bars, tea, cold drinks and coffee vending booths, ice cream and chocolate shops. 

Shopping: Shops in Terminals IA and IB include book-stall and a tobacconist.

Luggage: Left luggage facilities are available.

Other facilities: Tourist information counters, visitors lounge, an executive lounge, TV, first aid and medical services, Air insurance counters are also available on the Departures levels of Terminals 1A and IB. There is also a child care room at the airport.

Facilities for the Disabled: There are lifts between floors, as well as disabled toilets at the airport. Wheelchairs are also available on request and disabled parking can be found at the airport.

Business Facilities: There are business centres in Terminals IA and IB, as well as in the Domestic terminal; a conference room is also available.

Car Hire: Car hire companies can be found in both terminals I and II.

Car Parking: Car parking is available near both terminals. 

Public Transport:

Taxi: Taxis and motor rickshaws are available at the airport (journey time from the city centre to airport during peak hours: 90-180 minutes depending on traffic).
 
Bus: Buses are also available.


Kolkata Airport (CCU) is 13km (8 miles) northeast of the city (travel time, 40-60 minutes). International terminal and the domestic terminal are located in the same building. There is a 24-hour coach service to Indian Airlines city office and major hotels. A bus leaves every ten minutes 0530-2200 hrs. Taxi services abound. Conveniences include a 24-hour post office, a 24-hour bank, restaurants and bars, and duty-free shops.

Chennai Airport (MAA) is 14km (9 miles) southwest of the city (travel time, 20 minutes). International terminal and the domestic terminal are located in the same building. A coach meets all flight arrivals 0900-2300. A train leaves every 20-30 minutes 0500-2300 hrs. Buses run every 25 minutes 0500-2200 hrs. Taxi services are available. 

Hyderabad Airport (HYD) is located in the center of the city and is 1-5 km away from most hotels. International terminal and the domestic terminal are located in the same building. Prepaid taxi and auto rickshaws are the convenient modes of transportation. 


Immigration

There are separate immigration desks for Indian citizens and citizens of other countries. The formalities are simple and quick. Please have your completed immigration document (the Airline staff will distribute it during your flight to India), passport, visa, and Sunayana 2007 invitation letter ready. The stamped portion of the immigration document should be retained to complete the formalities on departure from India. 


Baggage Claim

Exit from the immigration desk will lead you to the baggage claim area. Look for your flight number on the baggage carousal. 

If your baggage is missing, please contact your airline agent available in the baggage claims area. The agent will arrange for a Customs Landing Certificate. Please provide the agent with your address and telephone number at the destination to enable the airline to deliver your baggage. 

The baggage claim area will exit to the Customs area. 


Customs

The Indian Customs have a Red Channel for visitors carrying dutiable goods and a walk-through Green Channel for those who have nothing to declare. Please walk through the green channel unless you have something specific to declare and pay duty for. Your baggage may be scanned on exit. The Customs declaration is a part of the immigration document. This portion of the document should be produced to the Customs officer. 

The following may be imported into India by passengers over 17 years of age without incurring customs duty: 

  • 200 cigarettes or 50 cigars or 250g of tobacco

  • 1 bottle of an alcoholic beverage

  • goods for personal use or gifts.

We suggest that you voluntarily ask for endorsement for all expensive electronic equipment (video camera, laptop, etc) in your possession to avoid any Customs related problems on departure from India. Narcotics, plants and gold and silver bullion are prohibited. For detailed baggage rules, please check here


Airport Exit

The Customs area will lead you to the airport exit. Authorized money-changers, domestic airline representatives, hotel counters, and cab agencies are located in the exit lobby. Follow the signage and reenter the appropriate airport domestic departure terminal for connecting flights. If you are expecting someone to meet you on arrival, look for the one with a placard bearing your name and waiting at the exit. Cabs and inter-terminal shuttles are available outside the exit. You may want to avoid unauthorized agents - they may be expensive. It may not be safe to allow an unauthorized person to carry your baggage.


Connecting Flights 

At the New Delhi and Mumbai airports, the visitors would need to change terminals to board domestic flights. It may take about 30 minutes to move between terminals using a cab or a courtesy inter-terminal shuttle bus. 

Most international flights arrive late at night or early in the morning. For example, KLM/North West and Air France arrive in Delhi at 10:15 PM. Swiss Air flights arrive in Mumbai at 10:30 PM, Delta at 11:50 PM, and British Airways at 12:20 AM. 

Hyderabad is well connected with Delhi, Mumbai, Chennai, and Kolkata by the domestic airlines -
Indian Airlines, Jet Airways, Air Sahara, Deccan Airways, Kingfisher Airlines, SpiceJet, and GoAir

The convenient connecting flights from Delhi to Hyderabad are at 5:50 AM (Jet Airways) and 6:50 AM (Indian Airlines). The flight time is two hours. 

The convenient connecting flights from Mumbai to Hyderabad are at 3:15 AM (Jet Airways), 5:45 AM (Indian Airlines), 6:25 AM (Jet Airways), 8:00AM (Jet Airways), and 9:45 AM (Indian Airlines). The flight time is one hour. 

A minimum 3-hour connecting time is recommended to allow for Immigration and Customs formalities, and inter-terminal transfers.

If an immediate connecting flight to Hyderabad may not be available, you may want to stay overnight at the city of entry and fly to Hyderabad the next morning. If you would rather spend your time at the airport, the domestic airport lounges are safe, comfortable, and have necessary conveniences.

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